Privacy Policy
Last updated: July 2026
HaikaiTech Solutions ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our website haikaitech.my.
Information We Collect
- Booking data: When you book a call via Cal.com, we collect your name, email address, and phone number.
- Usage data: Google Analytics collects anonymised browsing data (pages visited, time on site, referral source).
- Communications: When you contact us via WhatsApp or email, we retain the conversation history.
How We Use Your Data
- To respond to inquiries and schedule consultations
- To provide and manage freelance services
- To improve our website and services (aggregated analytics only)
- To comply with legal and regulatory obligations
Third-Party Services
We use the following third-party services that process your data:
- Cal.com — booking scheduling (name, email, phone)
- Google Analytics — anonymised usage analytics
- Cloudflare — website hosting and CDN
- WhatsApp — business communications
- Stripe — payment processing (handled on Stripe's platform)
Each service operates under its own privacy policy and data processing agreement.
Data Retention
We retain personal data only as long as necessary to provide services or comply with legal obligations. Booking and communications data are retained for 24 months after the last contact unless a longer retention is legally required.
Your Rights (PDPA Malaysia)
Under the Personal Data Protection Act 2010, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for data processing
- Request deletion of your data (subject to legal retention obligations)
To exercise these rights, contact us at hq@haikaitech.my.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact
HaikaiTech Solutions
2-U, Jalan Sultan Azlan Shah, Bandar Bayan Baru, 11950 Bayan Lepas, Pulau Pinang, Malaysia
Email: hq@haikaitech.my
SSM: 202603149868 (CA0422517-K)