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Refund & Cancellation Policy

Last updated: July 2026

This policy applies to services provided by HaikaiTech Solutions. Since we provide custom software development services (not physical goods), refunds are handled differently from product-based businesses.

Free Consultation Calls

  • Initial consultation calls booked via Cal.com are free and carry no financial obligation.
  • We request 24 hours' notice for cancellation or rescheduling.
  • Late cancellations or no-shows may result in rescheduling limitations.

Project Work Refunds

  • Projects are billed on a milestone basis as specified in the SOW.
  • Deposit: The initial deposit is non-refundable once work has commenced, as it covers project setup, research, and planning.
  • Completed milestones: Milestone payments that have been delivered and approved by the Client are non-refundable.
  • In-progress milestones: If a project is cancelled mid-milestone, the Client shall pay for work completed up to the cancellation date, calculated on a pro-rata basis.

Dispute Resolution

  1. Contact us directly at hq@haikaitech.my to discuss the issue.
  2. We will work in good faith to resolve the concern, which may include revisions, scope adjustment, or partial refund as mutually agreed.
  3. If no resolution is reached, the matter will be referred to mediation in Penang, Malaysia.

Contact

For any refund or cancellation requests, email hq@haikaitech.my with your project details.